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How 128casino Handles Your Personal Data

Your account information, payment details and browsing activity are handled under a clear, consistent data policy — written for Malaysia and applied every time you log in, deposit via Touch 'n Go eWallet or Boost, or reach out to our support team.

Data collected only for account useLocal payment data handled securelyNo sale of personal informationYour right to request deletionContact us anytime to review your data
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128casino How 128casino Handles Your Personal Data
DATA HANDLING STANDARDS

How We Keep Your Account Data Safe

Data security at 128casino is not a single checkbox — it runs across how we store credentials, how payment identifiers are tokenised, how cookies operate on your device, and how long we keep records after an account closes. Each layer is built to limit exposure and give you clear control over what we hold.

SSL Encryption on All Account Pages

Every page where you enter account credentials or payment details — including Touch 'n Go eWallet and GrabPay flows — is protected by SSL encryption to prevent interception in transit.

Cookie Use and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time without affecting your account balance.

Payment Token Storage, Not Raw Details

When you save a Boost or GrabPay method for faster checkout, we store a payment token — not your raw wallet credentials. The token is valid only within your 128casino account.

Data Retention and Account Closure

Personal identifiers are deleted after account closure, subject to minimum retention periods under applicable financial rules. We do not keep your data longer than those obligations require.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Any question about your personal data — what we hold, how it is used, or how to request a correction — can be sent directly to our support team. We respond to privacy-related requests separately from general account queries to make sure nothing slips through. Players in George Town and across Malaysia can reach us through any of the channels below.

Team online

Live Chat

Start a live chat session from the account page. Our team handles privacy queries through the same chat window used for account and payment support.

Email Support

Send your data request or privacy concern to our support email. Include your registered account name so we can locate your records and respond accurately.

Account Help Centre

Log in, go to Account Settings, and open the Help section. From there you can submit a formal data access or deletion request linked directly to your account.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out via live chat or email and our team will respond to your specific situation.

We collect your name, contact details, account login credentials and payment identifiers from methods like Touch 'n Go eWallet, Boost or FPX. Technical data such as IP address and session logs is also recorded automatically.

We do not sell your personal data. We share it only with payment processors required to complete your transactions — such as those handling GrabPay or DuitNow — and with technical partners under strict data-handling agreements.

Log in to your account, go to Account Settings and use the Help section to submit a data access request. You can also send the request via our support email with your registered account name included.

Yes. Submit a deletion request through Account Settings or via our support email. We will remove personal identifiers not subject to minimum financial record-keeping obligations and confirm once the process is complete.

Session cookies keep you logged in; analytics cookies help us improve the lobby layout and navigation. You can disable non-essential cookies through your browser settings — your account balance and history are not affected.

Personal identifiers are deleted after closure, except for records we are required to retain under applicable financial rules. We do not hold data beyond those obligations, and we will confirm your deletion timeline on request.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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